Shipping Policy
Shipping Policy
Welcome to the Shipping Policy of Qlear. We want to make your shopping experience as smooth and transparent as possible. Below you’ll find all details about order processing, shipping, tracking, and what to do if something goes wrong.
Processing Time
Orders are typically processed and shipped within 1-2 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Shipping Method
We work with a variety of trusted carriers to ensure a seamless and quick delivery. The availability of shipping methods may vary depending on your location and the items in your order. You’ll receive a tracking number once your order ships
Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order.
Delivery Time
Delivery times vary depending on the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
| Country | Shipping Time |
| United states | 6-10 Business days |
| United kingdom | 5-10 Business days |
| Australia | 6-10 Business days |
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order at any time on our Order Tracking Page.
Address Changes
If you need to change your delivery address after placing an order, please contact us as soon as possible at support@tryqlear.com. We’ll do our best to accommodate address changes before the order is dispatched, but we cannot guarantee modifications once an order has been handed to a carrier.
Undeliverable, Refused, or Uncollected Packages
If a parcel is returned to us due to an incorrect address, refusal of delivery, or failure to collect from a collection point, we reserve the right to charge the original shipping cost plus return shipping fees where applicable. If you would like the item re-sent, additional shipping fees will apply.
Lost or Damaged Parcels
If your tracking shows your parcel as delivered but you have not received it, or if your package arrives damaged, please contact us immediately at support@tryqlear.com. Provide your order number and any photos of the damaged packaging/items. We will investigate with the carrier and assist with a claim where appropriate.
Processing & Dispatch Exceptions
Occasionally, we may need additional verification for an order (for example, to prevent fraud). In such cases, dispatch may be delayed while we complete these checks. We will contact you at the email address used for your order if any such delay occurs.
If you have any questions about shipping, tracking, or delivery, contact our customer service team at support@tryqlear.com.